FAQ

Our offering is exclusively aimed at companies, self-employed individuals, and freelancers, because our software and services were specifically developed for business use. We offer features, support, and pricing tailored to the needs of business customers. Consumers within the meaning of the law (i.e., private individuals acting for private purposes) are therefore unable to use our offerings.

The minimum contract term is 12 months. After that, the subscription renews automatically unless cancelled.

There are no special system requirements for using AUDIPY. The application is designed to run smoothly on all current Windows systems from Windows 10 onwards. Basic requirements: Windows 10 or higher, internet connection (for online activation and updates). For larger installations or use in a corporate environment, we recommend coordinating with the IT department. Detailed information can be found in the AUDIPY installation manual.

A direct installation of AUDIPY on macOS is currently not supported. However, use on Apple devices is generally possible via a virtual Windows environment (VM). For this, a virtual machine with a full Windows operating system must be set up - for example using Parallels Desktop, VMware Fusion, or VirtualBox.

It is important that the virtual machine has a unique CPU ID.

An internet connection within the VM is recommended for activation, to use the online process.

If no internet connection is available, manual activation is also possible as an alternative.

The host system should have hardware virtualization (VT-x or AMD-V) enabled.

It is advisable to keep the virtual machine permanently, as frequent changes or resets may cause licensing issues.

Note: Further information can be found in the "Virtual Machine (VM)" section below.

A virtual machine (VM) allows you to run an operating system such as Windows within an existing system (e.g. macOS, Linux, or another Windows) - independently of your device's actual operating system. Virtualization software such as Parallels, VMware, or VirtualBox is used for this purpose.

A complete Windows system can be installed and used within the VM as if it were an independent computer. It is important that hardware virtualization (VT-x or AMD-V) is enabled in the system and that sufficient system resources are available. A VM is ideal for running programs such as AUDIPY on non-Windows devices.

The license key will be sent to you after a successful order by email to the address you provided.

The license key is always activated via the "Online Activation" menu item, regardless of the chosen subscription. An active internet connection is required for this. In companies with multiple licenses, this process is often carried out centrally by the IT department. Further information on the procedure can be found in the AUDIPY installation manual.

In this case, please use the "Manual Activation" menu item. Please contact us in advance, as the required activation key (KEY) is created individually for you and sent to you.

Yes, an upgrade is possible at any time. Please contact our support team to discuss the details.

Our contract has a term of 12 months and renews automatically for another year if not cancelled in time.

The cancellation must be received by us at least 1 month before the end of the contract term. If no timely cancellation is received, the contract is automatically extended by a further 12 months.

Example: If the contract was concluded on January 1st of a year, the cancellation must be submitted by November 30th of the contract year at the latest to avoid renewal. Cancellation can be made in writing by email. You will receive confirmation once the cancellation has been processed.

Payment is currently made by invoice. Additional payment methods will be available shortly.

After ordering, you will receive, depending on the chosen payment method: an annual invoice for the total amount for 12 months by email, or monthly invoices, starting with the first payment, also by email.
Please note, however, that monthly billing is slightly more expensive overall. Annual payment offers a lower price per month.

No, all your data remains on your computer. The program works completely offline and does not send any data to external servers. This ensures maximum security and data protection for your sensitive business data.

The basic output formats are fixed to ensure compatibility.

The program supports all common electronic invoice formats: XRechnung in all versions (2.0 to 3.0), ZUGFeRD from version 2.0, UN/CEFACT CII, UBL 2.1, and Factur-X. This broad support ensures that you can process virtually all electronic invoices used in Germany and Europe.

Individual files can be up to 100 MB in size, which is more than sufficient for normal invoices.

For batch processing, there is no hard limit on the number of files - technically there is no limit. However, it is often more practical to work in batches to handle errors more easily.

Yes, the program can read and write files from network drives. However, please note that processing over the network can be significantly slower than with local files. For optimal performance, we recommend copying files locally before processing and copying the results back afterwards.

The graphical interface is optimized for validating individual files, so you can review the detailed results for each file. For validating multiple files, you can use batch scripts or command line parameters. Alternatively, you can validate files one after another.

The most important factors for speed are: use an SSD instead of a conventional hard drive, disable unused options (e.g. dashboard generation if not needed), close other memory-intensive programs, and process files locally rather than via network drives. For very large amounts of data, splitting them into smaller batches can also help.

A traditional registration is not yet possible. Instead, you can express non-binding interest in a seminar via our website under the "Seminars" menu item. Please use the contact form under the respective seminar (button "Register now"). This allows us better planning and reduces administrative effort.

We will then get in touch with you, inform you of the current status, and let you know whether the seminar will take place. Please indicate whether you are registering alone or together with other interested parties. If a larger number of people are interested, we will be happy to provide you with an individual offer.

Yes, it is generally possible to receive a certificate of attendance. Please let us know or inform the lecturer at the end of the seminar. The certificate will then be sent to you by email.

Our seminars are generally held in person, but can also be conducted via any online platform on request. Microsoft Teams is used by default, though individual arrangements are possible at any time.

Cancellations are subject to the provisions of our Terms and Conditions. For longer events (e.g. multi-day seminars), cancellation is possible up to the next seminar - subject to a notice period of eight working days in text form. If no timely cancellation is made, a fee of 30% will be charged. In the event of non-attendance, the full fee is payable.

The statutory right of withdrawal remains unaffected. Please refer to our Terms and Conditions for full details.

Participation fees vary depending on the seminar. Current prices can be found in the respective seminar description on our website.

Yes, by individual arrangement we also offer in-house seminars and conduct the event directly at your company. Please note that the travel costs of our lecturers are to be borne by you or settled by individual agreement.

Yes, additional participants are generally welcome at in-house seminars at short notice. However, please coordinate this with us in advance. Feel free to contact us by email at info@semitax.de or by phone. We will of course find a suitable solution together.